{"id":577,"date":"2012-01-03T19:55:23","date_gmt":"2012-01-04T00:55:23","guid":{"rendered":"http:\/\/mighty-little-websites.com\/?page_id=577"},"modified":"2018-06-21T15:25:55","modified_gmt":"2018-06-21T19:25:55","slug":"service-level-agreement","status":"publish","type":"page","link":"https:\/\/mighty-little-websites.com\/terms-of-service\/service-level-agreement\/","title":{"rendered":"Service Level Agreement (“SLA”)"},"content":{"rendered":"
These terms are part of, and are incorporated by reference into, the Terms of Service<\/a>.<\/em><\/p>\n <\/p>\n We understand the necessity of high availability to our customers and make every effort to provide services that consistently exceed your expectations. To offer outstanding security and performance to our customers, mightylittlewebsites.com\u00ae (\u201cMLW\u201d) provides hosting through Hosting.com, a third-party vendor.\u00a0 Hosting.com manages and maintains the servers, infrastructure and hardware related to their network.\u00a0 For purposes of this agreement, references to the network, infrastructure and hardware refer to those provided through our partnership with Hosting.com.\u00a0 Additionally, through our partnership with Hosting.com, the following guarantees in their Service Level Agreement (http:\/\/www.hosting.com\/terms-conditions\/sla<\/a>) are provided to our customers:<\/p>\n <\/p>\n The network will be available 100% of the time (excluding scheduled maintenance and the exclusions listed below). Network uptime is the total time in a calendar month that the network is available through the Internet, provided the customer has established connectivity.\u00a0 Thus, network uptime comprises the functioning of all network infra-structures including server hardware, cabling, switches and routers. Services or software running on the customer\u2019s computer are not included in the definition of the network.<\/p>\n Network downtime is any unplanned or unscheduled interruption in the network defined above when the customer is unable to transmit and receive data and a ticket is opened for the incident in the MLW ticket tracking system.\u00a0 Network downtime does not include the following:<\/p>\n Should a network outage occur the customer will receive a credit of 1\/30th of the recurring base monthly fee paid for every 30 minutes of downtime (up to, but not exceeding 100% of one monthly payment, and the credit will be applied toward future payments). Delinquent customers may not take advantage of this SLA. All credits must be requested by the customer through the MLW ticketing system within three (3) days of the reported downtime, and the downtime must be from a single occurrence.\u00a0 A credit under this SLA does not terminate this SLA, TOS or other documents incorporated therein.<\/p>\n","protected":false},"excerpt":{"rendered":" These terms are part of, and are incorporated by reference into, the Terms of Service. We understand the necessity of high availability to our customers and make every effort to provide services that consistently exceed your expectations. To offer outstanding security and performance to our customers, mightylittlewebsites.com\u00ae (\u201cMLW\u201d) provides hosting through Hosting.com, a third-party […]<\/p>\n","protected":false},"author":5172,"featured_media":0,"parent":544,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mighty-little-websites.com\/wp-json\/wp\/v2\/pages\/577"}],"collection":[{"href":"https:\/\/mighty-little-websites.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mighty-little-websites.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mighty-little-websites.com\/wp-json\/wp\/v2\/users\/5172"}],"replies":[{"embeddable":true,"href":"https:\/\/mighty-little-websites.com\/wp-json\/wp\/v2\/comments?post=577"}],"version-history":[{"count":9,"href":"https:\/\/mighty-little-websites.com\/wp-json\/wp\/v2\/pages\/577\/revisions"}],"predecessor-version":[{"id":3156,"href":"https:\/\/mighty-little-websites.com\/wp-json\/wp\/v2\/pages\/577\/revisions\/3156"}],"up":[{"embeddable":true,"href":"https:\/\/mighty-little-websites.com\/wp-json\/wp\/v2\/pages\/544"}],"wp:attachment":[{"href":"https:\/\/mighty-little-websites.com\/wp-json\/wp\/v2\/media?parent=577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Network Availability<\/h3>\n
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